The technical support service provides one-time professional assistance for businesses needing resolution of common website, hosting, and integration issues. Service is available to any business, including those not currently under contract with us.
Common Support Issues We Fix
1. Website Security / Hacked Site
Unexpected redirects, hidden links, or altered pages often indicate a security breach. We remove malicious code, secure compromised files, and restore clean functionality to ensure your site operates safely again.
2. SSL or “Not Secure” Warning
A browser warning about an insecure site usually means SSL or HTTPS settings are misconfigured. We renew or reapply certificates, adjust server settings, and confirm secure access for all visitors.
3. Website Down / Error Message
If your website suddenly goes offline or displays server errors, we trace the root cause—whether it’s a plugin failure, PHP conflict, or hosting issue—and restore normal site operations.
4. Domain or DNS Problem
DNS misalignment or domain renewal lapses can cause websites to vanish from search or display the wrong content. We verify records, nameservers, and propagation to reestablish full connectivity.
5. Plugin / Theme Conflict
When WordPress updates or plugin changes cause broken layouts or white screens, we isolate the source conflict, stabilize your setup, and restore reliable site performance.
6. Email or Form Not Sending
Failed contact forms or missing order notifications can result from misconfigured SMTP, SPF, or DMARC records. We restore email delivery and confirm your messages reach the right inbox every time.
7. Payment or Checkout Issue
A broken checkout process can stop sales instantly. We review payment gateway settings, API connections, and error logs to restore full transaction and order flow.
8. Shipping or Tax Error
Incorrect shipping rates or tax calculations often result from outdated settings or mismatched regional rules. We correct shipping APIs, tax tables, and automation logic for accurate order totals.
9. Hosting Migration / Restore
Improper server transfers or corrupted backups can leave a website partially functional or inaccessible. We manage hosting migrations, restore clean backups, and ensure DNS and SSL configurations align with your new environment.
10. Automation or Integration Failure
APIs or connectors between platforms such as CRMs, ERPs, or shipping tools can fail due to token expiration or field mismatches. We restore connectivity, reauthenticate systems, and confirm data sync accuracy.
11. Slow Website / Performance
Slow load times can drive users away and hurt rankings. We analyze server response, image optimization, caching, and scripts to improve speed and deliver a smoother browsing experience.
These are the most common issues we resolve through our on-demand support service. Each request is evaluated within one business day, and a technician will provide a quote before any work begins.